ABOUT THE JOB AND YOU
MAIN RESPONSIBILITIES
Strategy & Service Delivery
•Develop, implement, and manage DBS services and operating models at cluster levels, ensuring alignment with DBS values, strategies and customer satisfaction.
•Ensure successful service operation and delivery, driving continuous improvement, standardization, and automation of controls and processes under the DANgo scope.
•Lead DANgo campaigns in respective GC CBU(s) and Zone domain(s) to strengthen governance and risk management through enhanced data analytics and deep business understanding.
Risk Management & Internal Control
•Conduct internal control testing and risk evaluations as per Global IC guidelines and DBS Asia IC SOP, ensuring timely documentation and submission of results to Corporate.
•Support BPOs in developing and tracking action plans from IC, IA, or external audit findings to drive timely remediation for incharge GC CBU(s) and Zone domain(s)
•Facilitate and coordinate testing performed by the testing center.
•Provide control advisory support to local business projects.
•Ensure timely escalation of major deviations to Zone and Corporate teams, fostering a culture of proactive risk management and continuous improvement.
Stakeholder Engagement & Business partnering
•Collaborate with global, zone, testing center, and local DBS teams, as well as BU internal and external stakeholders, to advance the risk mitigation agenda.
•Build IC awareness and communication across all levels (CODIs, BPOs, BCOs), and facilitate regular risk discussions with stakeholders.
•Communicate and report on risk and control topics to stakeholders, and partner with Corporate and Zone IC & IA teams for control evaluation and risk monitoring.
Team Leadership & Capability Building
•Optimizing test efficiency through data-driven risk modeling
•Proactively identify process enhancements and control systemization, ensuring alignment with broader business objectives.
